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R.O.S.E. Awards

Have you ever received excellent customer service? Has someone made your experience outstanding by going above and beyond? "Directors of the first impression" are often the only employee a guest has contact with to base their experience.

The annual Recognition of Service Excellence (R.O.S.E.) Awards honor individuals who serve customers on a daily basis and who continually go above and beyond the call of duty. It is these individuals who have the most contact with customers and influence the experience a guest has in the South Shore.

The awards honor individuals that treat customers as if they are a member of their own family and who consistently go the extra mile and demonstrate a tremendous dedication to their job.

Click here to nominate someone who has given you exceptional customer service.

 

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For help with your reservation, call 877-840-2949

Special Offers

Buy One Sandwich, Get Mini Free

Buy a full size sandwich at regular price at Smokey's Basement BBQ and get a mini sandwich of your choice …more

 

Uniquely South Shore
Northwest Indiana’s very own candy factory boasts the world’s best gummies! Tour the factory and experience your favorites being made, see the world’s tallest chocolate waterfall and sample some of the best candies around!…more
What began as a local newspaper’s effort to tell the compelling stories of Northwest Indiana men and women who sacrificed during the Civil War has evolved into a large-scale historical preservation effort. The joint partnership of the South Shore Convention and Visitors Authority and the Calumet Region Civil War Preservation Project seeks to carry forward on hundreds of hours of community service that already have taken place. …more
Conveniently located between Chicago and Indianapolis, Fair Oaks Farms offers a fun family playground that everyone will enjoy! From the Dairy Adventure and Birthday Barn, to the Cheese Factory and Mooville, Fair Oaks Farms will keep the family entertained, and well-fed, for a full day of education and fun!…more
When a guest visits a hotel, restaurant, bank, or gas station, they rarely meet the manager or owner of the establishment. It's up to the front-line employee to make the customer's visit enjoyable.The R.O.S.E. Awards were created to recognize these "directors of first impression" who consistently work hard to make our lives easier. Guests & managers are able to nominate an employee who consistently "goes the extra mile."…more
Heavy industry carried the South Shore economy for decades. Now, the South Shore Convention and Visitors Authority tells a story about a community: it’s been built by steel but changing from tourism. Northwest Indiana’s appeal is its devotion to ensure new & already existing businesses succeed. Area leaders have teamed together to revitalize the mill towns and make Northwest Indiana the place people want to live & work. …more
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Pierogi Fest, the pride of Whiting, is an opportunity for the residents to celebrate their heritage while poking a little fun at themselves at the same time. The one of a kind parade and festival have received countrywide recognition having been featured on the Food Network and the Travel Channel.…more
This holiday season, The Indiana Welcome Center in Hammond will feature 6 animated displays featuring scenes from "A Christmas Story". The displays include: Higbee’s Department Store Window, Flick’s Tongue and the Triple Dog Dare, It’s a Major Award, Santa’s Mountain at Higbee’s, the Bumpus Hounds, and the Parker Living Room. The displays were first showcased in 2003 in the windows of the Herald Square Macy’s in New York City. …more
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