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South Shore Staff

Meet Our Staff

Speros A. Batistatos, FCDME

  • President/CEO
  • 219-554-2226 office
  • Email

It is hard to believe that I began my career in the hospitality industry more than 35 years ago at the Star Plaza Theatre in Merrillville, Indiana. In 1989, I was selected to lead what is now known as the South Shore Convention and Visitors Authority. During my first 12 years here, I was able to increase the organization's budget 10-fold and facilitate the construction of the Nation's Premiere Visitors Center.

Before returning to Lake County, I was the President and CEO of the Atlantic City Convention and Visitors Authority. There I led an aggressive marketing program to support Southern New Jersey's $8 billion dollar tourism industry.

I am a "Hoosier" at heart, holding a Bachelor of Science degree in Business Economics and Public Policy from Indiana University. I have also completed the DMAI's professional certification program, earning the distinguished designation of Fellow Certified Destination Management Executive (FCDME).

I am a graduate of the 2007 inaugural class of Northwest Indiana's FBI Citizens Academy. I was named one of the "Champions of Diversity" by Indiana Minority Business Magazine. Also, under my leadership, the South Shore CVA was honored as one of the "Top 10 Best Places to Work in Indiana" of small to medium size companies two years in a row by the Indiana Chamber.

In July of 2000, Governor Frank O'Bannon honored me with the "Sagamore of the Wabash," and in January 2008, I was chosen as one of the "Top 25 Most Extraordinary Minds in Sales and Marketing" by the Hospitality Sales and Marketing Association International (HSMAI), one of the highest recognitions in the tourism industry.

I have served on the Board of Directors for the Travel Industry Association of America in addition to serving numerous local not-for-profit and community boards. I am currently the chairman of the board for the Dunes National Park Association and public policy chair of the Northwest Indiana Forum and was most recently selected as an At-Large Director for the US Travel Association’s Board of Directors until 2019.

Katie Holderby, CDME

  • Executive VP/Chief Projects Officer
  • 219-554-2222 office
  • Email

I worked my way through Purdue University as an assistant in both the dean's office and development office at the School of Agriculture. After graduation, I joined the Sheraton Plaza Hotel in Chicago as Sales Manager. Recruited by the South Shore CVA in 1993, I served as Director of Sales & Marketing and worked my way up to Senior Vice President of Marketing. I secured more than $10 million in state, regional and national conventions and more than $500,000 in state grants for the Authority and regional marketing organizations.

I left the SSCVA and became the Executive Director of Tour Indiana, where I managed day-to-day operations, provided new marketing cooperatives for membership and produced an annual group tour directory. Simultaneously, I started my own company, The Holderby Network, which contracted service to tourism-related organizations.

I returned to the South Shore CVA in 2006, as the Executive Vice President. I work to develop and implement the operating budget for sales and marketing and SSCVA operations. I also manages the marketing and event staff, oversees the marketing and promotion initiatives of the Authority and acts as a liaison with local organizations and elected officials to promote South Shore events.

I was an Indiana Tourism Council Appointee from 1998-2005, a past president of both Northern Indiana Tourism Development Commission and Tour Indiana Motor Coach Council. I currently serve on the board of the Indiana Ballet Theater and the Fair oaks Pork Association. In my spare time, I enjoy spending time with my family in downtown Crown Point at events, shopping and dining at the small unique eateries around the square.

Cathy Svetanoff

  • Chief Financial Officer
  • 219-554-2223 office
  • Email

As a native of Northwest Indiana, I am excited about working for an organization that promotes the beauty and attractions of the South Shore. From the importance of making steel to the beauty of the Indiana Dunes, I am happy to call Northwest Indiana my home.

At the South Shore Convention and Visitors Authority, I serve as the chief financial officer and maintain the fiscal integrity of the organization. My career began in higher education at Valparaiso University where I worked in all aspects of fundraising, from annual gifts to principal gift fundraising. With additional education and work experiences, I transitioned into the field of accounting and most recently worked at Ivy Tech Community College Northwest.

I currently reside in Crown Point, Indiana with my husband, Joe, and two children - Alexander and Natalia. Both kids are actively involved in sports and we spend lots of time on the baseball and soccer fields.

Heather Becerra

  • Chief Marketing Officer
  • 219-554-2224 office
  • Email

I began my career in the hospitality industry at the age of 16, working as an usher at the Star Plaza Theatre. After my freshman year at Purdue University in West Lafayette, I moved to Florida for two years. I returned to the region in 1999 and landed a part-time job at the South Shore Convention and Visitors Authority while finishing my degree. I graduated from Purdue University Calumet with a Bachelor of Science Degree in Business Management with an emphasis in Marketing and a minor in Human Resources.

My time at the South Shore CVA began in an office support role and I was quickly promoted to Marketing Assistant. I have also held the positions of Sales Manager, Sales & Marketing Manager and Director of Sales & Marketing. After a brief stint as the Director of Marketing for the La Porte County Convention and Visitors Bureau, I returned to the South Shore CVA in October 2005. As the Chief Marketing Officer, I manage the annual marketing budget and the sales and marketing staff. I am also responsible for placing and tracking advertisements and maintaining strong relationships with SSCVA partners and hospitality professionals.

I am a resident of Hobart, where I live with my husband, Tony, and three kids, Nathan, Maverick and Peyton. Some of our favorite things to do along the South Shore include walking along the lakefront and through Festival Park in downtown Hobart and visiting Albanese Candy Factory. We are also frequent visitors at U.S. Cellular Field in nearby Chicago to cheer on our favorite team the Chicago White Sox.

Luke Weinman IV

  • Chief Technology Officer
  • 219-554-2225 office
  • Email

I began my career at WTMX - The Mix 101.9FM in Chicago as an intern. I loved meeting all the celebrities that would come into the studio. I told myself I had to be on-air and pursued a degree in Radio/TV Production from Purdue University Calumet.

I joined the South Shore CVA as the Communications Manager in 2001 and marketed myself as a PR person with video focus and was promoted to Director of Communications. In 2005, I was hired as the Manager of Marketing Technology at the La Porte County Convention and Visitors Bureau. This is where I found my true passion; making things work.

I realized I loved the Tech World and by late 2005 I returned to the South Shore CVA as the Director of Information Technology (IT). Although I prefer the title "Director of Chaos," my boss says I am the master of the everything with an on/off switch. I currently maintain and implement all of the necessary technology needs the SSCVA has; including web and in-house IT needs.

I currently reside in Hobart, IN (Go Brickies) with my soccer playing son, Luke V, my darling diva daughter, Ladan and the woman who keeps us all fed and clothed, my wife, Kristen.

Andrea Rivera

  • Art Director
  • 219-554-2722 office
  • Email

I began my career with the CVA as an intern in 2001. After graduating from Indiana University Northwest with a Bachelor of Fine Arts degree, I continued to progress in the graphic design field to my current position as Art Director.

I manage the complete visual brand of the CVA through all platforms including print, web and video, overseeing all phases of design and production. This encompasses creating visuals for all CVA departments, (sports and convention sales, marketing, partnership) creating collateral for exhibits in the Indiana Welcome Center, and outdoor signs and banners for special events such as the South Shore Air Show.

I enjoy the arts and have had the opportunity to come out from behind the computer to work hands-on in the "A Christmas Story" Comes Home annual exhibit by sketching, building and painting the scenes alongside our incredible maintenance department. In 2010, I also began curating an annual photography show each fall featuring local talent and local subjects. In 2012, forty-two photographers participated.

I currently reside in Munster with my husband and two sons. We enjoy spending our weekends outdoors enjoying each other and loving life!

Erika Dahl

  • Director of Communications
  • 219-554-2720 office
  • Email

While I was a student at Purdue University Calumet, I was hired as a marketing intern at the South Shore CVA. Shortly after I graduated, I was asked to step in as the organization's Public and Community Relations Manager. I spent most of my time writing and editing, working with the media and travel writers; pitching stories, writing ad copy and promoting our diverse partners throughout northwest Indiana.

I was promoted to Director of Public and Community Relations where I expanded my role at the CVA, representing the organization publicly and fulfilling a number of community relations endeavors.

I left the CVA to pursue other options that took me away from my home state. I returned to the area because I missed my family and hometown and realized I missed working in my field of study. After a brief stint at the Food Bank of Northwest Indiana, I came back to the SSCVA as the Director of Communications. In this role, I manage our message across all platforms, media and in our community, while promoting the South Shore as a great place to live, work and play.

I was born and raised in Lowell and currently reside there. I love to read and garden, but you can most often find me spending time with my family, friends and my adopted dogs, Mortecai and Pluto.

Rik Brankle-Piszczek, SHRM-CP

  • Director of Human Resources
  • 219-554-2954 office
  • Email

Prior to joining the South Shore Convention and Visitor's Authority in 2011, I spent 10 years with Officemax.

Initially I was hired as an associate in the print department; I took on many roles and finally joined the District Management Training Team in 2007.

I then joined the SSCVA as an intern in June of 2011, after which I took on the role of Travel Counselor and then, in 2012, Visitor Services Manager, managing the day-to-day operations of the Indiana Welcome Center and its staff. In 2014 my affinity for problem solving and working to help people drew me to the position of Manager of Human Resources. Since then I have enjoyed every minute of serving the great staff that we have assembled here at the South Shore CVA.

I graduated from Indiana University Northwest with a Bachelor of Science in Public Affairs with a concentration in management and a minor in accounting. I am also an active member of my discipline's honor society, Pi Alpha Alpha, and I am a current member of both local and national chapters of the Society for Human Resource Management. I am currently working on gaining my national certification as a human resource professional through SHRM. My future goals include certification as an Employee Benefits Specialist and a Master’s degree in Human Resources Management.

I spend most my free time playing with my dogs, Sophie, Libby, Nick & Gus and utilizing the many miles of bike paths across Lake, Porter, and La Porte counties.

Cristina Aldape

  • Visitor Services Manager
  • 219-554-2721 office
  • Email

In 1993, I was born into the hands of two hard-working and self-driven parents who encouraged me to follow my dreams. I graduated from Griffith High School with an Academic Honors Diploma and went on to study in the Hospitality and Tourism Management program at Purdue University Calumet. The HTM program helped me uncover my passion for the service industry and helping others. In January 2016, I was hired as the Visitor Service Manager at the South Shore Convention and Visitors Authority where I oversee our friendly travel counselors and day to day operations of the Indiana Welcome Center in Hammond.

Before coming to the South Shore CVA I worked at the Griffith Subway Restaurant. I started as a sandwich artist and I worked my way through management to became an Employee Evaluator and Coordinator, a new position to the Subway company. I took interest from my Human Resources course and executed store meetings to inform, motivate and reward employees. I look forward to using my customer service, leadership and team-building skills at the South Shore CVA.

I live to the words, "when you love what you do, you will never work a day in your life." I have been living in Northwest Indiana since I can remember and proud to be a Hoosier. Griffith is the place where I call home. I enjoy everything Indiana has to offer especially our beautiful fall weather.

Kevin Fanta

  • Facilities Coordinator
  • 219-554-2957 office
  • Email

I grew up in Calumet City, Illinois and went to high school at St. Francis DeSales.

I attended Northern Illinois University for 2 years and then went to the Divers Academy of eastern Seaboard to become a commercial deep sea diver.  A recurring knee injury took me out of that field and put me behind a truck for the next 25 years. I ended up at Hanover Central High School as a custodian and a substitute teacher. I have also coached middle school and high school students for various sports. In November of 2013 I was hired as facilities coordinator at the South Shore CVA. My daily responsibilities include the day to day operations of the maintenance and housekeeping staff. 

I have lived in St. John for the past 25 years with my wife, Mary, and our four adopted children, Kaylin, Trenton, Madison and Austin. My favorite thing to do has been watching my children grow and play sports. The thing I most like about the South Shore is the beaches. My wife and I love to go to the beach as much as we can.

Rick Flutka

  • Sports Development Manager
  • 219-554-2726 office
  • Email

Recently retired after 36 years in public education. During those years I was a classroom instructor, assistant athletic director, athletic director, dean of students and director of building and grounds/transportation.

I was an assistant coach of various athletic teams and served as head coach in football, track and field and swimming. I also served as tournament director for a variety of IHSAA tournaments.

I am married with 2 children and one grandchild.

Vince Luciano

  • Manager of Video Production
  • 219-554-2177 office
  • Email

I attended Ball State University where I was the Executive Producer of my own late night comedy talk show for my last two years of attendance. For a show that had zero hands-on faculty supervising, I was the one who kept the show together and made sure we went on air every week. I graduated from Ball State University in 2013 with a degree in Telecommunications.

After graduating, I found myself freelancing in Chicago until an opportunity for a steady job at FOX 59 in Indianapolis arose. I worked my way up from a part-time Production Assistant to full-time and eventually becoming the Video Editor for the morning news.

I left the stress of early-morning shifts and live TV to work for a smaller video production company called Image Resources Inc. as their Videographer/Video Editor. Although I wasn't planning to leave the company right away, I quickly found a new home at the South Shore CVA. I finally found a place that can give me an outlet to be creative and have some fun in my field.

At the South Shore CVA I help promote northwest Indiana through video; highlighting the great things to see and do in the region. I also handle the organization's IT and AV needs for a number of special events at the Indiana Welcome Center.

Tyler Malec

  • Social Media Strategist
  • 219-989-7770 office
  • Email

Let’s face it; the world was a different place in 1991. America was looking at a desert that needed storming, there was the creation of a web that was as wide as the world and yes, Nirvana had officially hit the music scene. In other words, the times they were a changin’. Amongst this rapid tide also came a squalling child. His hair was golden and so were his ambitions. His name was Tyler Malec.

I graduated from Purdue University Calumet Spring 2014 with a Bachelor of Arts in advertising and a minor in public relations. I joined the South Shore Convention and Visitors Authority in December 2013 to focus on our social media efforts. I gladly carry the honor of tweeting our tweets, posting on our Facebook and contributing to our blog. I’ve lived in Northwest Indiana for sixteen years and one may be hard pressed to argue that they have been the best years of my life.

In my free time, I find that I enjoy beaches, but dread long walks. Combine the two and I won’t be in the mix. The Indiana Dunes has always been a summer staple in my life which is good because I never want to lose that page. I’ve grown a hunger for the arts and I frequent local exhibits any chance I get. I find myself growing into a beer snob in my older years, and that’s great because the region has some stellar breweries that I’m always eager to hop to. Yes, pun intended.

Megan Menacher

  • Partnership Sales & Development Manager
  • 219-554-2176 office
  • Email

I received my Hospitality and Tourism Management degree from Purdue University Calumet. During school, I gained hotel experience as a Guest Service Representative at Radisson Hotel at Star Plaza. After school, I began coordinating weddings at Meyer's Castle in Dyer and An Urban Affair in Chicago.

Hired at the SSCVA in May 2008 as part-time Assistant Housing Coordinator, I have since worked my way up in the organization holding such titles as Housing & Events Coordinator, Partnership & Housing Manager, Sales Manager and Partnership Sales & Development Manager.

My current responsibilities include prospecting new and maintaining current partnership. I ensure partners know all the marketing initiatives offered by the authority and receive all benefits for which they choose to participate. Acting as the liaison between the SSCVA and our membership allows me to be aware what is happening in the community and brainstorm new ways to promote it.

In my spare time, my family enjoys boating on Pine Lake, strolling out to the lighthouse at Washington Park or taking in the sunset at the Dunes State Park. In the fall you can catch me at County Line Orchard or any local festival with my husband and daughter.

Candace Nowak

  • Housing and Digital Content Manager
  • 219-989-7770 office
  • Email

I have always enjoyed working with people, so customer service seemed like the logical career path for me. I obtained my first job at age sixteen working as a clerk within the Walgreen’s organization. In order to advance my career, I sought a position at J.C. Penney Company. Within a few years, I quickly advanced into a management position and it seemed that the organization and I had reached a plateau. It was at this point that I recognized the need to better myself by furthering my education. I decided to obtain a college degree and I enrolled at Purdue University Calumet.

My love for dealing within customer service made it easy for me to select the Hospitality and Tourism Management Program as my college major. As a result of the Program’s graduation requirements, I had to seek out an internship and was fortunate to be accepted by the South Shore Convention & Visitors Authority to complete this requirement. After working with the management and staff of the Authority, I was greatly impressed with the organization and the services that they provide. Through hard work and determination, I succeeded in obtaining my Bachelors degree from Purdue University Calumet and was able to continue on as a part-time employee with the Authority taking on whatever tasks the organization asked of me.

I am proud to say that I am currently a full-time employee at the South Shore Convention & Visitors Authority, as the Digital Content Specialist. I could not have asked for a better career.

In my spare time, my son and I enjoy exploring the many events, attractions and activities that Northwest Indiana and the southern shore of Lake Michigan have to offer. I volunteer my time at his school for various parties, events and field trips. He and I take advantage of the local music programs in the parks, as well as, the numerous community festivals, art fairs, seasonal programs and other attractions offered throughout our area.

Stephanie Panchisin

  • Group Housing Coordinator
  • 219-554-2227 office

I have always enjoyed working with people and I love customer service, and after graduating from Highland High School, I decided to study Hospitality and Tourism Management at Purdue University Calumet. I graduated at the end of 2015 with a Bachelor’s of Science Degree in the School of Business.

My hospitality career began in food service where I worked my way up from associate to supervisor at various restaurants. In 2014, I started working at the South Shore Convention and Visitors Authority as a seasonal travel counselor. After the season was over, I was more than thrilled that they decided to keep me and bring me back as travel counselor.

During my time as a travel counselor, I enjoyed being a part of the summer events – promoting the South Shore Brewery Trail, the upcoming summer festivals or giving travel advice at the South Shore Car Show.

I’ve enjoyed being a part of the South Shore family and am excited be the Housing Coordinator at the South Shore CVA. As the Housing Coordinator, I will be responsible for managing room blocks for a number of sporting and special events coming to the Region.

In my spare time, I love going to all the festivals that the region has to offer. Summer and fall are my favorite seasons for all outdoor activities, especially concerts! I also enjoy and love to support the local music scene and small businesses in the area.

Peggy Parkinson

  • Executive Assistant
  • 219-554-2226 office
  • Email

Northwest Indiana has been a lifetime home for me. Growing up in Schererville, it always made me wonder what exactly the “Crossroads of the Nation” really meant. The intersection of Route 30 and Route 41 holds a lot of fond memories such as the Teibel’s Restaurant and Christmas lights, the Sauzers’ KiddieLand Park (yes, that was a long time ago) and now the growth that has taken place along that same land. The “Crossroads” is just as it says…sooner or later, everything and everyone comes through there and the lucky ones get to stick around!

During that growth spurt of both the land and my teenage years, I landed my first job at Strack and Van Til. This was just the beginning of a life in customer service, various projects, working with kids, management, volunteering and overall just helping people. These ventures seemed to have all been leading up to the best adventure yet here at South Shore Convention and Visitors Authority. I suppose that may sound cliché but I assure you…it is true!

I am fortunate to now hold the title of Executive Assistant to the President/CEO of South Shore CVA, Mr. Speros A. Batistatos. This position covers a wide array of duties, which is a welcome challenge.

Now settled in Crown Point with a Valparaiso University graduate and a student at Crown Point High School, we keep very busy all around the region! Both kids are active BMX racers, which keeps us on the move. We also like visiting the local hotspots such as Fair Oaks Dairy Farm, County Line Orchard, Albanese Candy Factory, Deep River Park and camping! When the sun is shining, I love to hang out at one of the local sidewalk eateries and catch up with friends over a tall frosty drink and watch all the action on the Crown Point square. So if you see me out and about – come say “Hi” and sit a spell!

Jennifer Rush

  • Manager of Digital Marketing
  • 219-554-2724 office
  • Email

At the South Shore CVA, I handle our online presence including managing our websites and email marketing campaigns. I've learned so much about our area since I began working here, and I enjoy educating our visitors on all the great places there are to visit in the South Shore throughout the year.

I received a degree in Graphic Design and Illustration at the American Academy of Art in Chicago. I worked at the Journal and Courier in Lafayette, IN as a graphic designer before coming to the South Shore CVA. I started working for the South Shore CVA in 2004 as the Executive Assistant to the President/CEO where I learned many different aspects of our organization. I was later moved into digital marketing, where I am able to utilize my skills in graphic and web design.

One of my favorite places to go is Fair Oaks Farms. The first time my family went, we spent 7 hours there between the tour, hands-on exhibits, movie, lunch (and dessert), shopping and outside activities for the kids. We were shocked when we looked at the time!

My family and I also enjoy the summer and fall festivals in downtown Crown Point. The square with the old courthouse and tons of shops is a great backdrop for the festivals and they always make sure any age is entertained – bounce houses, food vendors, live entertainment, beer gardens and more.

Danielle Sparavalo

  • Special Events Coordinator
  • 219-554-2229 office
  • Email

I absolutely love meeting new people, so I am thrilled to be working in the Hospitality industry, again. I was previously the Social Media & Events Manager for the Chicago Southland Convention & Visitors Bureau, so to be back in the industry, in my home state…well, that just made perfect sense!

During my time at the CVB I was the voice behind our Facebook, Twitter and Instagram and was responsible for planning and executing special CVB events, seminars and workshops.

I very happily joined the South Shore CVA team in January of 2016 as the Special Events Coordinator where I am responsible for planning, implementing and managing special events for the bureau as well as coordinating facility rental and exhibits at the Indiana Welcome Center.

I graduated from Purdue University Calumet in 2008 with a B.A. in Public Relations. After graduation I began working in Chicago for a company called Cision as a Media Research Editor and Features Writer for the Cision Navigator.

After spending nearly 4 years at Cision, I made the decision to stay home with my son and eventually worked part-time as a substitute teacher for the School City of Hammond.

After some time, I took on a number of different roles where I managed the marketing efforts and social media presence for a number of companies. Most recently I was the marketing coordinator for Midwest Training & Ice Center in Dyer.

I currently reside in Schererville with my husband and two very spirited, full of life children named Niko and Mila. They keep us laughing and on our toes 24/7!

I feel very lucky to live in an area with so much to offer, no matter the season. During the fall months we frequent places like County Line Orchard, Kregels and Harvest Tyme. During the spring and summer months you will likely find us playing at the park, bike riding on the trails, checking out a farmer’s market or building sandcastles at the dunes. It’s a good thing we like to be active because we also look forward to checking out the fantastic restaurants in the region on the weekends.

Uniquely South Shore
Northwest Indiana’s very own candy factory boasts the world’s best gummies! Tour the factory and experience your favorites being made, see the world’s tallest chocolate waterfall and sample some of the best candies around!…more
What began as a local newspaper’s effort to tell the compelling stories of Northwest Indiana men and women who sacrificed during the Civil War has evolved into a large-scale historical preservation effort. The joint partnership of the South Shore Convention and Visitors Authority and the Calumet Region Civil War Preservation Project seeks to carry forward on hundreds of hours of community service that already have taken place. …more
Conveniently located between Chicago and Indianapolis, Fair Oaks Farms offers a fun family playground that everyone will enjoy! From the Dairy Adventure and Birthday Barn, to the Cheese Factory and Mooville, Fair Oaks Farms will keep the family entertained, and well-fed, for a full day of education and fun!…more
Experience the journey of the Passion of Christ as never before in this interactive trail featuring 40 life-sized bronze statues. Experience the various Stations of the Cross with audio descriptions as you walk the winding pathway.…more
With five different casinos, Northwest Indiana offers much excitement and action along the beautiful shores of Lake Michigan! With decadent restaurants, world class entertainment and floors (and floors) of slots and table games, your night is just getting started when you test your luck at one of our casinos.…more
A breathtaking adventure awaits at Indiana Dunes National Lakeshore, home to a plethora of diverse natural resources. The National Park is comprised of more than 15,000 acres of sand dunes, bogs, marshes, swamps, fens, prairies, rivers, oak savannas, and woodland forests. It provides visitors with opportunities for bird watching, camping, 45 miles of hiking, fishing, swimming, horseback riding and cross-country skiing.…more
Pierogi Fest, the pride of Whiting, is an opportunity for the residents to celebrate their heritage while poking a little fun at themselves at the same time. The one of a kind parade and festival have received countrywide recognition having been featured on the Food Network and the Travel Channel.…more
This holiday season, The Indiana Welcome Center in Hammond will feature 6 animated displays featuring scenes from "A Christmas Story". The displays include: Higbee’s Department Store Window, Flick’s Tongue and the Triple Dog Dare, It’s a Major Award, Santa’s Mountain at Higbee’s, the Bumpus Hounds, and the Parker Living Room. The displays were first showcased in 2003 in the windows of the Herald Square Macy’s in New York City. …more
Heavy industry carried the South Shore economy for decades. Now, the South Shore Convention and Visitors Authority tells a story about a community: it’s been built by steel but changing from tourism. Northwest Indiana’s appeal is its devotion to ensure new & already existing businesses succeed. Area leaders have teamed together to revitalize the mill towns and make Northwest Indiana the place people want to live & work. …more
When a guest visits a hotel, restaurant, bank, or gas station, they rarely meet the manager or owner of the establishment. It's up to the front-line employee to make the customer's visit enjoyable.The R.O.S.E. Awards were created to recognize these "directors of first impression" who consistently work hard to make our lives easier. Guests & managers are able to nominate an employee who consistently "goes the extra mile."…more
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